Privacy Policy

How We Handle Your Information

Thank you for your enquiry. This policy explains how your personal information will be handled when you submit your details to us.

Who Will Contact You

On Time Home Services will be the primary company handling your enquiry and will contact you directly about Heating and Cooling Replacement Services. They are committed to responding to your enquiry as soon as possible and providing you with relevant information about their services.

Legal Basis for Processing

We process your personal data based on your consent when you submit your enquiry requesting information or quotes for services.

Data Collection and Sharing

When you submit your enquiry:

  • Your details are collected through our lead generation service (LGG Trading Ltd)
  • Your information is shared with On Time Home Services within 48 working hours via our client portal
  • On Time Home Services becomes responsible for all future communications with you
  • LGG Trading Ltd retains your information in our portal system for record-keeping and client management purposes only
  • LGG Trading Ltd will never contact you directly about services - all communication comes from On Time Home Services

Please note: If On Time Home Services is located outside the UK/EU, your data will be transferred internationally. Their location is clearly indicated in their contact details below.


Your Rights

Both LGG Trading Ltd and On Time Home Services are committed to GDPR compliance and respect your rights including:

  • Right to access - Request copies of your personal data
  • Right to rectification - Request correction of inaccurate data
  • Right to erasure - Request deletion of your data
  • Right to object - Opt out of marketing communications at any time



Contact and Opt-Out

On Time Home Services will not bombard you with communications. You can opt out at any time by:

  • Contacting On Time Home Services directly
  • Requesting to be removed from their communications
  • Exercising your GDPR rights as outlined above



Data Security

Your personal information will be:

  • Collected, processed and stored in accordance with GDPR
  • Kept secure and confidential at all times
  • Used only for the purposes you've consented to



Contact Information

For enquiries about your data or to exercise your GDPR rights:

On Time Home Services
Address: 43397 Business Park Dr Ste. D5 Temecula, CA, 92590 92590
Email: michael.ontimehomeservices@gmail.com
Website: https://www.ontimehomeservices.com/

For questions about this lead generation process:

LGG Trading Ltd
Address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE
Email: info@fondoro.com



Questions or Concerns

For any privacy-related questions or to exercise your data rights, please contact On Time Home Services directly using the contact details above as they are the primary data controller for your information.




Complaints

If you have concerns about how your personal data has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.